Private rented accommodation conditions

The landlord is responsible for ensuring that rented accommodation is fit to live in.

If you’re concerned about conditions in your accommodation, you should contact the landlord or his agent first. If the landlord fails to complete the repairs or improvements within a reasonable timeframe, please contact us:

We will investigate complaints about:

  • the structure of the property
  • baths, sinks and other sanitary installations
  • heating and hot water installations
  • gas and electrical installations
  • health and safety matters
  • damp and mould growth
  • poor heating and thermal efficiency
  • fire safety and means of escape.

We can also look into the landlord’s management practices.

 

The Renting Homes (Wales) Act 2016, came into force on 1st December 2022. Under this Act you must contact your landlord in writing to give them an opportunity to deal with the matter at hand.

Follow up any telephone call or in person report of disrepair with a letter, e-mail or text to your landlord / agent.

You must include:

  • the date
  • your name and address
  • your landlord or agent's name
  • the problems with your home, include as much information about what the problem is and its location in the property.

Keep a copy of the text, email or letter that you send. This is proof that you sent the message in writing. You should also keep copies of any replies as proof that your message was received.

You need to ask the landlord or agent to come and look at the issues within 14 days. The landlord may have to arrange for someone to come back at a later date to carry out the repairs. You cannot expect all of the issues to be sorted in 14 days.

If after the expiry of the 14 days, and in the event your landlord does not respond. At this point you should contact us providing a copy of the notification and any other correspondence you have sent to your landlord.

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Safety of goods in rented accommodation

Regulations apply regarding the safety of goods in furnished or part furnished houses, flats, bedsits, holiday homes, caravans and boats.

The law applies to letting agents, estate agents and private landlords. More information: Safety of furnished let accommodation.

More information