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Accessibility statement

This statement applies to Cyngor Gwynedd's website, www.gwynedd.llyw.cymru and Cyngor Gwynedd’s self service portal: https://diogel.gwynedd.llyw.cymru/.

This website is run by Cyngor Gwynedd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website (in English) using a screen reader (including the most recent version of NVDA, TalkBack and VoiceOver).

How accessible this website is

We know some parts of this website are not fully accessible:

  • most PDF documents are not fully accessible to screen reader software – you can contact us using the details below to ask for alternative formats
  • some of our older videos may not feature captions
  • some of our online forms are difficult to navigate using just a keyboard and screen reader software – you can contact us using the details below to ask for alternative formats
  • some scrollable sections can't be operated by keyboard
  • some links and images on the website are not accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact gwefan@gwynedd.llyw.cymru

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide audio induction loops at all Siop Gwynedd receptions.

Find out how to contact us: www.gwynedd.llyw.cymru/contactus

You can watch some of our pages in British Sign Language (BSL)

Technical information about this website’s accessibility

Cyngor Gwynedd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This statement is based on internal accessibility tests carried out using the SiteImprove software, as well as the findings of a full accessibility review of our website by The Digital Accessibility Centre (DAC).

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  1. PDF documents
    (i) Some PDFs do not have a Page Title. This fails the WCAG 2.2 A success criteria 2.4.2 Page titled.
    (ii) There are also other problems with PDFs which mean they are not accessible to screen reading software. We aim to resolve this issue by April 2026. In the meantime, to request the documents in an alternative format please contact us.

Disproportionate burden

Not applicable. We are not claiming that any of our accessibility issues are disproportionate to fix.

Content that is not within the scope of the accessibility regulations

PDFs and other documents: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Please contact us for alternative formats.

What we’re doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 A and 2.2 AA standard. We will update this accessibility statement as issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 1 July 2026.

It was last reviewed and updated on 12 September 2024, and will be updated again before the end of March 2025.

This website went live on 1 July 2026. During the next few weeks the webpages will be tested regularly by Siteimprove.com. This statement will be updated before the end of September 2026.

We will also test a sample of webpages using:

Sections of the website was also tested by The Digital Accessibility Centre (DAC) during October 2021.

The Digital Accessibility Centre (DAC) tested: