What is telecare?

Telecare is a monitoring service that allows you to call for help day or night, through a touch of a button, or by using a series of automatic sensors fitted in the home.

Telecare is a preventative way of providing remote care to residents. It is used to reduce risks within your home and to enable individuals to live as independently as possible.

Watch the video below to learn more about telecare, and how a telecare package could benefit you or someone you know:


What equipment is available?

Our telecare package includes:

  • Lifeline Unit with neck or wrist-worn pendant
  • Smoke detector 

How does the service work?

The process of installing a telecare package is quick and simple. The only thing that is needed is a telephone line connection and an electrical socket nearby, then we’ll be able to arrange an appointment for one of our installers to visit you.

Don't worry if you don't have a telephone line or if you have already switched over to a digital telephone service, we have something that will work for everyone.

Once the equipment has been installed in your home, you will be able to press the button on your new pendant to call for assistance. This will trigger an automatic call to the Care Connect monitoring centre through your Lifeline unit.


What is the cost?

There is a £5.55 a week* fee for the telecare package.

This weekly fee covers:

  • telecare equipment rental cost
  • 24-hour monitoring cost
  • maintenance costs
  • installation costs

*Please note that Cyngor Gwynedd reviews all social care fees annually, therefore the weekly charge for telecare services is subject to change.


How do I register?

Contact us to register for the telecare service: 

If you are a Housing Association tenant (Adra, Grŵp Cynefin, North Wales Housing etc), you can contact them directly to discuss the telecare service they provide.

Also, if you're open to the Council's Social Services, you can contact the team or your social worker to register. 


Specialist equipment

We understand that the telecare package won't meet everyone's needs. As a result, the service also provides more specialist equipment in some circumstances e.g. epilepsy sensors, falls detectors. To discuss specialist equipment you can contact your social worker or your local social services team. 

For more information contact us .