Order a new or replacement bin
In order to ensure the safety of everyone, we kindly ask members of the public not to visit the office/depot in Cibyn, Caernarfon.
Please use this form to order a new bin or new waste and recycling items:
Order new bin / equipment
(you will need to create an account if you don't already have one)
or call 01766 771000.
You will be asked to agree to the terms and conditions below when you submit your request and allow up to 20 working days for us to dispatch your new equipment. Due to the current situation this could take longer.
You can order:
- 3 blue boxes on wheels
- Top box – paper/card
Middle box - plastic bottles, pots, tubs, trays, cartons and cans
- Bottom box – glass
Blue recycling box
- up to 4 blue recycling boxes (includes lid)
- up to 4 sets of separators to place in the boxes to separate the items within the box
- up to 4 new lids for the blue boxes (to replace lost/broken lids)
- up to 4 nets to place on top of the boxes (to use instead of a lid if you are finding that your lids are frequently lost or broken)
Brown food bin (22 litre)
Kitchen caddy (5 litre)
- Kitchen caddy (5 litre) to store food waste in the kitchen.
- Annual supply of food waste bags to keep the bin clean. You will need to empty the content of the kitchen caddy into the brown food bin for collection. Do not put the kitchen caddy out for collection.
- To receive more food waste bags place the orange tag that's inside the roll of bags on the handle of your waste bin when you put it out for collection. (The orange tag is inside the roll of bags - you will see it when there are about 10 bags left in the roll).
- If you have not received a new roll of bags after displaying the orange label, you can order a roll on this page and supplies are available at Siopau Gwynedd.
Brown garden waste bin (or garden waste bags)
- Every home can receive:
- Up to 3 large brown bin – garden waste (240 litre)
- an annual supply of garden waste bags
PLEASE NOTE: There is an annual fee for a garden waste collection (brown bin). Further details and order your collection.
Green waste bin (or black bin bags)
- Every home can receive ONE of the following:
- 1 large green bin (240 litre)
- 1 small green bin (140 litre)
- Some homes who don't have a green wheelie bin are eligible to order a supply of black bin bags. To order, please call 01766 771000.
- It's possible to order a hessian sack to protect the bin bags from being torn by animals (you can only order a hessian sack if you use black bin bags)
- If more than 7 people live in your property, you can apply for an extra large bin (360 litre): Contact Us.
If you move home, please leave all bins and boxes at the old house.
If there aren’t any bins/boxes at the new house, please use the Order new bin / equipment form (you will need to create an account if you don't already have one) or call 01766 771000 to apply for any new equipment needed.
For information about which items you can place in which bin and find out your collection date, go to the bins and recycling information pages.