If you are a child who is being abused, or if you are worrying about a child who is being abused, please contact us:
- 01766 772577 (Out of hours number: 01248 353551)
- cyfeiriadauplant@gwynedd.llyw.cymru
If you are a professional worker / agency needing to report or request a service on behalf of a child/family, please complete the referral form and return to: cyfeiriadauplant@gwynedd.llyw.cymru
- Download a child referral form (PDF copy) (opens in new tab)
- Download a child referral form (Word copy)
More information
Are you being abused- at home or by someone else? Is someone at home being treated badly by someone else? Do you have a friend who needs help because they are being abused?
Abuse can happen in many ways:
- physical abuse: hitting, shaking, throwing, burning or using medication to harm someone.
- emotional abuse: making someone feel worthless, telling them that no-one loves them; frightening them - threatening harm, being nasty; exploitation for work or sex.
- sexual abuse: forcing someone to participate in sexual activity, forcing someone to look at and/or create pornographic content. Encouraging someone to engage in sexually inappropriate behaviour.
- neglect: not providing suitable food, accommodation or clothing; not preventing harm or physical risk, not ensuring access to care or medical treatment; not ensuring that the child receives regular education.
- child exploitation: when someone uses a child for financial gain, sexual gratification, labour or personal advantage. This includes using cruel and violent treatment to force a child to take part in criminal or sexual activities often leads to physical and emotional harm to the child, to the detriment of their physical and mental Health, education, and moral or social development.
What to do
- Contact Social Services and tell them what's happening.
Phone: 01766 772577
(Out of hours number: 01248 353551) - E-mail: cyfeiriadauplant@gwynedd.llyw.cymru
- In an emergency – like when someone is being hit or shut out of their home – call the police on 999
- Ring Childline on 0800 1111 or go to the ChildLine website (opens in new tab)
- You can ask an adult that you trust, like a teacher or youth worker or even a friend, to make the phone call for you. When people are working with children and young people they have to follow set procedures, but they will explain to you what they will do and will support you through the process.
- If you are bullied, take a look at the Childline (opens in new tab) or Kidscape (opens in new tab).
If something bothers you or makes you scared, and you're not sure if it's abuse, talk to someone you trust.
Abuse means either harming someone or not ensuring that someone isn't harmed. Abuse or neglect can happen within a family or an organisation, by people who are familiar, or less often by a stranger.
If you know a child who is at risk of abuse or is being abused, it’s very important to let the Council or the police know.
If the individual is in direct danger, call the police immediately - 999.
If not, telephone Social Services as soon as possible to share your concern.
- Phone: 01766 772577
(Out of hours number: 01248 353551) - cyfeiriadauplant@gwynedd.llyw.cymru
Professional workers / agencies
If you are a professional worker / agency needing to report or request a service on behalf of a child/family, please complete the referral form and return to: cyfeiriadauplant@gwynedd.llyw.cymru
- Download a child referral form (Word copy)
- Download a child referral form (PDF copy) (opens in new tab)
What information will I need to share?
- What is the nature of your concern and what led to it?
- What is the victim's name, date of birth, address and family details? (if known)
- Who has caused you this concern, and are there any other witnesses?
What happens next?
- Your call will be logged and information about the individual will be checked to see whether they are familiar.
- Information will be collected from other agencies that might have links to the individual.
- On the basis of this information, a decision will be made whether or not to investigate your concern.
- This could lead to rigorous steps take to safeguard the individual from suffering further harm.
Useful information from North Wales Police about County Lines
Useful advice and support for children, young people and parents
Since 2006, Thinkuknow has been keeping children and young people safe by providing education about sexual abuse and sexual exploitation. It aims to ensure that everyone has access to this practical information including children, young people, their parents and carers and the professionals who work with them.
E-safety tips, advice and resources to help children and young people stay safe online.
Helping parents keep their children safe online
Keep your child safe online
Tips and advice for keeping your children safe on social networks, apps and games. So your child can make the right decisions with the right support online.
CEOP is there to keep children safe from sexual abuse and grooming online.
- Are you worried about online sexual abuse or the way someone has been communicating with you online?
- Are you worried that your child is being groomed online or sexually exploited?
Report your concerns to one of CEOP's Child Protection Advisors
Here's the Alcohol Harm Reduction Strategy 2025-28 by the North Wales Area Planning Board.
AGRO (Anglesey & Gwynedd Recovery Organisation)
A volunteer-based organisation, run by people in recovery for people in recovery. The purpose of AGRO is to promote recovery from alcohol and other drug problems through activity, supporting families, raising awareness, breaking down stigma and providing information in Anglesey and Gwynedd.
Contact: www.agro-cymru.org.uk
Be di’r Sgôr?
This service is available to every young person in both counties. The provision offers information, advice and targeted and specialist work. It is possible to self-refer to this service. A parent can also make a referral but the individual must agree to be referred and work with the Service.
Contact:
- bedirsgor@gwynedd.llyw.cymru
- 01248 683029
Caniad
A regional service that works with substance misuse and mental health service users in order to ensure that their voices are heard and contribute towards polices/service development etc.
Contact:
- Caniad website
- caniad@caniad.org.uk
- 0800 085 3382
CAIS
Available across North Wales, this Service is for individuals who have a problem relating to alcohol and/or drugs, or in cases where a close relative’s alcohol or drug use affects you. It is possible to self-refer to this service on the CAIS website or by phoning.
Contact:
- www.cais.co.uk
- 03450612112
OK Rehab
OK Rehab specialise in drug and alcohol rehab, and addiction treatment. They work in partnership with over 140 establishments across the UK and abroad.
Contact:
- https://www.okrehab.org/ (opens in new tab)
- 0800 326 5559
DAN 24/7
Free and confidential alcohol and drugs helpline, the telephone number will not appear on a home itemised bill. Support/chat 24 hours a day, 365 days a year. Information about services/drugs etc. is available on their website.
Contact:
- www.dan247.org.uk
- 08088082234
NACOA
A free and confidential helpline for children of all ages who need support and a chat due to one of their parents/carers’ excessive drinking. The telephone number will not appear on a home itemised bill.
Contact:
- nacoa.org.uk/
- helpline@Nacoa.org.uk
- 08003583456
North Wales Recovery Communities (Penrhyn House)
Supports individuals to establish Recovery from substance abuse by providing abstinence-based housing and open access therapeutic programmes.
Contact:
- http://www.nwrc.info
- contactus@nwrc.info
- 01248 352771