Why do we need your information
Galw Gwynedd and Siopau Gwynedd collects your information in order to provide you with a service. We won’t collect your information unless there is a specific, explicit and legitimate purpose for doing this.
Justification for using your information
For some services, for example the collection of refuse, the processing of information is necessary in order for us to to perform a task in the public interest or in the exercise of official authority.
For some services, for example applications for a blue badge or the payment of council tax, the processing is necessary to comply with a legal obligation.
We will not use your data for profiling or to make automatic decisions.
By completing our customer satisfaction questionnaire, you give your consent for us to process your personal data, for the specific purpose of service improvement.
Incoming calls to Galw Gwynedd will be recorded for staff training, service standard monitoring, and quality assurance purposes. Calls that are transferred out of Galw Gwynedd are not recorded.
Who else will receive your information
We will share your information with other Services across the Council and some external bodies, in order to provide you with a service. We won’t share your information with other bodies unless we have to.
As a public authority, Cyngor Gwynedd is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
For how long will we keep your information?
We keep your information in our computer system for 7 years, and if you send us an e-mail we will keep it for 12 months.
CCTV recordings (in Siop Gwynedd Pwllheli, Dolgellau and Caernarfon) will be kept for a duration for 1 month.
We will retain calls for a period of 30 days, unless there is a legal requirement to keep them for a longer period. Calls will be automatically deleted after 30 days.
More information about your rights, and contact details: Data Protection Officer (opens in new tab)