Frequently asked questions - public transport

Can dogs/animals travel on buses in Gwynedd?
This will differ from one company to another. You will need to contact the relevant bus company to check. Their contact details can be found on the Gwynedd Bus Companies webpage.


Can I take my bike on the bus?
This will differ from one company to another. You will need to contact the relevant bus company to check. Their contact details can be found on the Gwynedd Bus Companies webpage.


Is it possible to get help to arrange a journey on public transport in Gwynedd?
Yes. Please go to the Traveline Cymru website.

 
The bus stop is broken / the timetables at the bus stop aren’t clear. What should I do?
Please contact us by completing our online enquiries form or call 01766 771000. 


We will be travelling in a large group. Will there be enough room on the usual bus service?
This can differ from one company to another. You will need to contact the relevant bus company to check. Their contact details can be found on the Gwynedd Bus Companies webpage.


How can I find the price of a ticket before I travel?
You will need to contact the relevant bus company to check. Their contact details can be found on the Gwynedd Bus Companies webpage.


I have lost an item on the bus. Who should I contact?
You will need to contact the relevant bus company to check. Their contact details can be found on the Gwynedd Bus Companies webpage.


Who do I contact if there are any problems with the bus service?
If you encounter any problems on your bus journey, please contact the individual bus company in the first place. If you are not happy with the response, an individual body has been set up to look into such matters. Please contact:  The Bus Appeals Body, PO Box 320, Portsmouth, PO5 3SD


Who do I contact if there are any problems with the railway service? 
If you encounter any problems on your train journey, contact the company Arriva Trains Wales using the following contact details:
Phone: 0845 6061 660
E-mailcustomer.services@arrivatrainswales.co.uk
Post: Customer Services, Arriva Trains Wales, 9th Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0SU


Can I use my bus advantage card on the train?
Yes, all year long on the Dyffryn Conwy Line free of charge. Between October and March you can also travel for free on the Cambrian Coastal Line between Pwllheli and Machynlleth (subject to change).


Additional information
If you can not find the information you are looking for on this page, contact us using our online form:

Public transport enquiry  

Or call us on 01766 771000.