Frequently asked questions - public transport

 

Can dogs/animals travel on buses in Gwynedd?

All companies will have different policies. You need to ask the bus company you will be travelling with. Their contact details are found here.

Can I take my bike on the bus?

All companies will have different policies. You need to ask the bus company you will be travelling with. Their contact details are found here.

Can someone help me arrange a journey on public transport in Gwynedd?

All companies will have different policies. You need to ask the bus company you will be travelling with. Their contact details are found here.

What should I do if the bus stop or timetable is damaged?

Please fill in our online enquiries form or call 01766 771000. 

We are a large group. Will there be enough room on the usual bus service?

Every bus journey will be different. You need to ask the bus company you will be travelling with. Their contact details are found here.

How can I find the price of a ticket before I travel?

You need to ask the bus company you will be travelling with. Their contact details are found here.

I've left something on the bus. Who should I contact?

You need to contact the bus company you will be travelling with. Their contact details are found here.

Who do I contact if there's a problem on the bus?

If you come accross a problem on the bus, contact the bus company in the first place. If you are not happy with the response, an individual body has been set up to look into such matters. Please contact:

The Bus Appeals Body,

PO Box 320,

Portsmouth,

PO5 3SD

Who do I contact if there's a problem with the railway service?

If you come accross any problems on your train journey, contact the company Arriva Trains Wales using the following contact details:
Phone: 0845 6061 660
E-mailcustomer.services@arrivatrainswales.co.uk
Post: Customer Services, Arriva Trains Wales, 9th Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0SU

Can I use my bus advantage card on the train?

Yes, all year long on the Dyffryn Conwy Line free of charge. Between October and March you can also travel for free on the Cambrian Coastal Line between Pwllheli and Machynlleth (subject to change).

 

Additional information

If you can't find the information you are looking for on this page, contact us using our online form:

Public transport enquiry  

Or call us on 01766 771000.