Problems paying

If you’re having trouble paying your Council Tax, it is very important that you let us know to see if there is anything we can do to help.

  • Phone: (01286) 682700 between 8:45am and 2pm Monday to Friday
  • Email:
  • Visit us:
    You MUST book an appointment before visiting us. You can book an appointment online or call 01766 771000. 
    More information.
  • Postal address (all areas): Revenue Unit, Council Offices, Stryd y Jêl, Caernarfon, LL55 1SH

Help available

We deal with each case individually so it is difficult to give details of the help that may be considered. It may be that a special payment arrangement can be offered, or advice about various discounts and exemptions.

Other debts

If you have other debts in addition to Council Tax which cause you concern, you are strongly advised to contact CAB Gwynedd who provide free debt advice.