We collect information about your device, browser and operating system to develop online services and the website. Your IP address is needed for security reasons.
We keep a copy of the call for staff training and to help improve services.
Legal basis
We collect this information under Article 6(1)(f) of the General Data Protection Regulations, as it is necessary for our lawful interests.
Sharing data
The data will not be shared with anyone else (except for the company named below), nor will it be transferred abroad. However, as a public authority, Cyngor Gwynedd is required by law to protect the public funds it administers. We may share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
We use an external company called Click 4 Assistance to help us provide this information.
Detention periods
The company holds the information for the following periods:
| Chat details | 1 year |
| Summary information | 1 year |
| Offline/smartContract/ Click2Call Request Details | 3 months |
| Website Visitor Details | 4 days or 100,000 sessions |
| Client Audit/Availability/ Conversion Details | 31 days |