This notice tells you what information we collect and process in order to provide transport services to qualifying individuals and to the residents of Gwynedd. We deliver services to meet our duties under the
- Transport Acts 1968 and 1985, 2000 Local Transport Act 2008, Buses Act 2017 and the Climate Change and Sustainable Energy Act 2006.
Teams within our Transport Service have responsibility for
- Developing the transport strategy and policy for Gwynedd
- Ensuring transport is well planned, suitably funded, and delivered in a timely and sustainable way
- Informing, influencing and approving the highway aspects of development proposals through its role as a statutory consultee for planning applications
Our Public Transport team manages all aspects of contracted Public Transport services and has responsibility for
- Managing contracted bus services (Education, Social Services)
- Working in partnership with operators of commercial bus services
- Community transport
- Provision of free bus tickets with Welsh Government
- Road Safety Services
What information do we hold
To deliver the functions described above we need to collect and process information about people who request a service from us, who take part in projects we run, who give us feedback on things we are responsible for or who work with us as a volunteer, partner or a contractor to help us deliver our services.
- Contact and identifying details such as names, addresses, emails and phone numbers and details of pass holders
- Information you provide when applying for services using on-line forms, such as applications for bus passes. This might be information that confirms eligibility criteria for some services, including details of any disabilities or care needs
- Information to ensure that the service provided meets an individual’s needs, such as medical information or information about any special educational needs or disabilities.
- Details of car insurance, driving licenses and permits held by people who are applying to deliver community transport
- Information shared as part of complaints, compliments or appeals so that we can respond to these appropriately
Who we share information with and why
The information we collect is recorded in paper files, in databases and in electronic folders on Cyngor Gwynedd’s secure network where it is accessible only to staff who need to see it to do their jobs.
All staff who have access to information about you will have received training on data protection and information security and they work to a code of conduct which requires them to respect the confidentiality of the information about you that they have access to in order to do their jobs.
In order to deliver the services you request, or which we are required by law to deliver we will share personal information with our partners and contracted services, such as the Welsh Government. When we do this our contracts take account of data protection legislation and we will share only what is necessary to perform our functions.
How long we keep hold of information for
We only keep information for as long as it is needed. This will be based on either a legal requirement (where a law says we have to keep information for a specific period of time) or accepted business practice. For most records we make about you this will be up to 3 years after our last contact with you. Financial records are kept for 7 years