Tenancy Hardship Grant

The Tenancy Hardship Grant is a grant that provides financial assistance to tenants in the private rented sector, and who have built up rental arrears due to COVID-19.


Who is eligible?

To apply for a Tenancy Hardship Grant, you must have had financial hardship due to the Covid-19 pandemic that meant that you have not been able to pay your rent.

  • You will need to show that you meet the following criteria:
  • have built up 8 weeks or more of rent arrears between 1 March 2020 and 30 June 2021
  • have had difficulty paying your rent or rent arrears because of Covid-19
  • live in and hold a tenancy for private sector property in Wales
  • not have received housing benefit or housing cost payments through Universal Credit when you built up your rent arrears
  • not have been able to pay your rent in full during the period you were in arrears due to Covid-19.

You will not be able to get a Tenancy Hardship Grant if you have not experienced financial hardship during the Covid-19 pandemic, and deliberately did not pay your rent to your landlord or agent.


How to apply

You can apply online for a Tenancy Hardship Grant. You will need to fill in the application form and provide us with appropriate evidence to help us make a decision on whether to award you with a grant. You will need to provide the following:

  • proof of identity (driving license or passport or birth certificate, and household bills proof of address for the last three months)
  • a copy of your bank statements for at least the last two months (including any savings accounts you have)
  • a copy of your tenancy agreement
  • evidence and explanation of why you have been unable to pay your rent because of Covid-19 - which will also include a review of your financial situation

Hardship Grant for Tenants: Application form


What happens after I apply?

Your details will be checked and you will be contacted you about your application. You will be expected to provide information about your income, how the pandemic has affected you, and how this has affected your ability to pay your rent.

It would be helpful to inform your landlord or agent that you are applying for a grant, as we will also contact the landlord or agent to request a written statement confirming that you are a tenant of theirs and that you are in rent arrears and by how much.

We will then let you know whether or not your application has been approved. You may also be contacted if you need to provide more information.


If your application is approved

If your application is approved, your grant will be paid direct to the landlord on your behalf.

This grant will not need to be paid back.


If your application is not approved

Your application will be refused if you do not meet the eligibility criteria or have not provided the evidence needed to take forward your application.

You can also get help and advice from Shelter Cymru or Citizens Advice Cymru.


More information

For more information about the Tenancy Hardship Grant, you can email us - tai@gwynedd.llyw.cymru

Click here for details on the Tenancy Hardship Grant Privacy Notice.