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What services are available?

Contact us for further information about any of the services listed below:

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1. Llŷn Area

E-mail - oedolionllyn@gwynedd.llyw.cymru
Phone (09:00-17:00) - 01758 704 099
Emergency out of hours phone (any other times and on Bank Holidays) - 01248 353 551
On-line form

2. Caernarfon Area

E-mail -oedolioncaernarfon@gwynedd.llyw.cymru
Phone (09:00-17:00) - 01286 679 099
Emergency out of hours phone (any other times and on Bank Holidays) - 01248 353 551
On-line form

3. Bangor Area

E-mail - oedolionbangor@gwynedd.llyw.cymru
Phone (09:00-17:00) - 01248 363 240
Emergency out of hours phone (any other times and on Bank Holidays) - 01248 353 551
On-line form

4. Eifionydd and Meirionnydd North

E-mail - oedolioneifionydd/gogmeirionnydd@gwynedd.llyw.cymru
Phone- (09:00-17:00) - 01766 510 300
Emergency out of hours phone (any other times and on Bank Holidays)- 01248 353 551
On-line form

5. South Meirionnydd Area

E-mail - oedoliondemeirionnydd@gwynedd.llyw.cymru
Phone (09:00-17:00) - 01341 424 499
Emergency out of hours phone (any other times and on Bank Holidays)-- 01248 353 551
On-line form

Information and advice

We can give you information on the phone, electronically and on printed leaflets, or we can refer you to someone who can help you. Relevant and timely information will help you be able to make the right decisions.

Equipment and adaptations

To assist you to live as independently as possible in your own home, we could provide:

small equipment
telecare equipment (see below)
small adaptations, such as a rail or stair rails
bigger adaptations such as a stair lifts or ramps.

Telecare equipment

Telecare or Assistive Technology provides assurance that help is at hand if needed. The service can help to reduce risks in your home and enable you to live an independent life. The Telecare system involves the use of a variety of sensors in the home that sends an alert to the monitoring centre in an emergency. A wide range of equipment is available, including a trigger button and a smoke detector.

More information: telecare leaflet

Contact us for more information:

Phone: 01286 679 059
E-mail:eiddo@gwynedd.llyw.cymru

If you wish to report any problems regarding your current equipment please contact Galw Gofal: 0300 123 66 88

Enablement

After a period of illness or an accident, you could need help to reclaim your independence, support your quality of life and regain confidence. Enablement is a specialist service which helps you regain skills in everyday activities like

washing and dressing
getting around inside and outside the home
preparing meals.

Support at home

If Enablement doesn’t work, you could be eligible for some personal care:

help to get up from bed, go to the toilet, wash, dress or prepare food
a shopping service, pension collection, clothes washing and cleaning service (if the assessment shows this is a priority. This type of care usually supplements significant care from a carer.)

Day services

An opportunity to socialise, make friends and enjoy activities. Sometimes, depending on need, a meal and some care will be included.

Help and support for carers

Partners, family and friends offer valuable care for vulnerable adults. It’s important to meet the needs of the carers too, so they can lead their own life and maintain their own health.

More information: Carers section

Extra Care Housing

Self-sufficient flats for older people with care and support provided as required. These flats enable people to live independently as long as possible – you could avoid having to go to a care home or hospital, or could be discharged early. There are opportunities to socialise if you so wish.

More information on Extra Care Housing in Gwynedd and how to apply:

Watch the video below for more information on Cae Garnedd, extra care scheme in Bangor:

Residential or nursing care

A number of people live together in care homes, and professional staff are present 24 hours a day. There are many care homes in Gwynedd – some run by the Council and others by businesses or not for profit organisations.

Some people stay at a care home for a short period following illness or surgery or to give respite to their carer. Other people move there to live permanently because they cannot continue to live independently at home.

Residential or nursing care homes contact details:

Contact details for residential or nursing homes in Gwynedd (and the whole of Wales) can be found on The Care and Social Services Inspectorate Wales (CSSIW) website. They are also responsible for reviewing homes.
Go to their website for residential or nursing homes' contact details and their reports.

Services for people with physical or sensory impairment or learning disabilities

Specialist services are available for people who have mobility, sight, hearing or learning difficulties:

help with day to day tasks
advice on equipment and adaptations
help with personal care
assistance and home adaptations to allow disabled people to live in their own homes, with staff offering support as required
short or long term placements for those who need more intensive support than that which can be provided at home
Blue Badges give additional parking rights to people with serious walking difficulties
advice, guidance or support to go out and about within the community.
Waste and re-cycling assisted collection service: more information on the Assisted Collection Service page.

North Wales Statement of Intent

This paper constitutes the Statement of Intent on integrated care for older people with complex needs between the North Wales Local Authorities and Betsi Cadwaladr University Health Board.