Helping people and communities

 

Looking after myself

Public Health Wales are resposible for sharing and updating the latest official information on the Coronavirus (Covid-19). Follow their advice to look after yourselves and your families.
Public Health Wales 

 

Further information about how to look after your health and wellbeing in general is available here. This advice is particularly important at the moment.
The Looking after Myself booklet 

 

Safety when receiving support

Please remember the need to be careful to protect yourself from the virus even if you are self-isolating. If you ask others to deliver shopping or prescriptions to you, remember to:

  • Ask them to leave the shopping/prescription on the doorstop, ring the doorbell and step back a safe distance whilst waiting to ensure you have picked them up safely.
  • Do not allow anyone in to your house unless you have to. If someone has to enter the home (for example if you cannot carry the bags), ask them to wear gloves, ensure there is at least 6 feet between you and them at all times, ask them to leave the bags on the kitchen table and leave.
  • Wash your hands thoroughly after touching the door, unpacking the shopping, dealing with any money, receipts etc.
  • If you must exchange cash, it should be done in plastic bags and any change should be posted through the letterbox or left on the doorstep. You should avoid passing it from one pair of hands to another.
  • If you give the shopper money beforehand, make sure you both agree on how much is there and that you get a receipt for the shopping afterwards.

 

Fraud

Unfortunately, we know that some people are using the virus in many ways to deceive organisations and members of public. It is important that you delete any e-mails or text messages that you don’t recognise about the virus, and that you do not share your personal or financial details with anyone you do not know well.

In order to protect yourself from fraud:

  • Try to ask those close to you for help with your shopping if possible (family, friends, neighbours). If you must ask someone you do not know well, ask for as much information as possible (who they are, where they live, their vehicle registration number, etc.)
  • Where possible, try to shop online or order and pay directly with a local shop, so that the goods only need to be delivered to you.
  • Do not give your pension books or bank details to anyone you haven’t known a long time.
  • Do not allow anyone to enter your house if you do not know them unless you have arranged an appointment beforehand. Remember to ensure that no one who enters your house is ill in any way.

 

If you are concerned that you or someone you know has been or is in danger of being a victim of fraud, contact us on 01766 771000 and ask for the Trading Standards team, or e-mail safmas@gwynedd.llyw.cymru 

Who else can help me in my community?

Many local communities have set up local arrangements to support the most vulnerable, to help people keep in touch, to help with the supply of food and essentials or to have someone available at the end of the phone for a friendly chat. 

To find out what help is available in your community, click on the ‘Voluntary Support’ link on the right (or at the bottom if you’re using a mobile phone). If you cannot find a group local to you on that list, please contact Galw Gwynedd on 01766 771000 and ask for the Community Connectors Team to be put in touch with a local group.

Thank you for all the information provided to set up this directory. We will try to update the information on a daily basis and so if you have any information that is missing from the directory please e-mail us at cymorthcymunedol@gwynedd.llyw.cymru 

Open the directory

Many Gwynedd businesses are also making an effort to help by delivering goods, offering a telephone service etc. You can find the businesses in your area by clicking on the ‘Gwynedd Businesses Map’ link on the right. 

If you would like to volunteer in your local area at this time, please register with Mantell Gwynedd’s ‘Volunteering Bank’ by clicking the link on the right. 

How do I volunteer to help within my community?

Gwynedd Council offer voluntary and paid work opportunities during the Coronavirus outbreak. 

More information about getting involved.

Helpful services

Gwynedd and Anglesey CAB
Enquiry form

 

Gwynedd CAB helpline
0345 450 3064
cabgwynedd.wales/contact/ 

 

Universal Credit Helpline
08000 241 220

 

Age Cymru
To register to receive a regular call from the charity:

08000 223 444
enquiries@agecymru.org.uk

Food banks

All the foodbanks below are adhering to current coronavirus safety precautions and everybody must please keep a distance of 2m from each other at all times.

 

Bangor Cathedral Foodbank - Bangor Cathedral Diocesan Centre, Cathedral Close, Bangor, LL57 1RL (behind the Cathedral). Open 2-3pm Monday, Wednesday and Friday. This is an emergency service and if you don’t have a referral form to receive a food parcel please contact anglicanchaplain@esgobaethbangor.net

Bangor - Plaid Cymru Office, 70 High Street, Bangor, LL57 1NR. Open 10am-12pm Sundays.  

Arfon Foodbank - Canolfan Gwyrfai, Lôn Cae Ffynnon, Cibyn, Caernarfon, LL55 2BD. Open 12-2pm Tuesday and Friday. If you are unable to get to the foodbank, or if you wish to volunteer and it is safe for you to do so, please contact info@arfon.foodbank.org.uk, or if you’re unable to email please call 07586 053961.

 

South Gwynedd Foodbank:

Barmouth – Revelation, Park Road, Barmouth, LL42 1PH. Open 10.30am-12.30pm Mondays and Thursdays. You need to ring the doorbell and wait for instructions from the volunteers. Please do not go past the inner doors.  

Dolgellau –Dolgellau Methodist Church (near the Post Office sorting office) and not the Mantell Gwynedd office. Open 2-3.30pm Monday, Wednesday and Friday. Please go to the side door and wait for a volunteer to come and help you. Please keep to a distance of 2m at all times.

Porthmadog – The Big Rock Cafe – The cafe is closed at the moment, but will be open to distribute food parcels between 10am-2pm Tuesday and Friday.

Tywyn – Advent Bookshop, 40 High St, Tywyn LL36 9AD – The shop has had to close but please call the number which is on the front door and someone will help you.

Bala –Manna Christian Bookshop, 53 High Street, Bala LL23 7AF – The shop has had to close but please Ann Davies on 07969 362508 in order to arrange a time for collection of a food parcel.

Ffestiniog Foodbank– Church Hall, Church St, Blaenau Ffestiniog, LL41 3HB (opposite Tan y Maen Centre). Open 2-3pm Monday through to Friday. If you can’t get to the foodbank please call 07435 290553.

Pwllheli Foodbank – the old Ethel Austin shop, High Street, Pwllheli (not St. Peter’s Church). Open 2-3pm Tuesday and Friday. If you can’t get to the foodbank please call 07824 738789.

Carers 

01248 370797

They are available to provide telephone support to carers who provide unpaid care for their loved ones, whether they are family members or friends who are sick or disabled. 

Homelessness

If you are worried about or at risk of becoming homeless, please visit our Homelessness page.