Help for people and communities

View this information in accessible formats with multiple languages

Easy read version


Self-isolating and need local help?

Self Isolation Support Payment

If you meet ALL of the eligibility criteria below, you are entitled to an Isolation Payment of £500:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

More information and applying


Local Buddy Schemes

Many local communities have made arrangements to help individuals who are vulnerable due to Covid-19. There groups can help in a many different ways including help with shopping, meals on wheels, delivering medicines or just a friendly telephone conversation. 

A map of where help is avaiable

If you have any information to add to this map, please e-mail:



Safety when receiving support

Please remember the need to be careful to protect yourself from the virus even if you are self-isolating. If you ask others to deliver shopping or prescriptions to you, remember to:

  • Ask them to leave the shopping/prescription on the doorstop, ring the doorbell and step back a safe distance whilst waiting to ensure you have picked them up safely.
  • Do not allow anyone in to your house unless you have to. If someone has to enter the home (for example if you cannot carry the bags), ask them to wear gloves, ensure there is at least 6 feet between you and them at all times, ask them to leave the bags on the kitchen table and leave.
  • Wash your hands thoroughly after touching the door, unpacking the shopping, dealing with any money, receipts etc.
  • If you must exchange cash, it should be done in plastic bags and any change should be posted through the letterbox or left on the doorstep. You should avoid passing it from one pair of hands to another.
  • If you give the shopper money beforehand, make sure you both agree on how much is there and that you get a receipt for the shopping afterwards. 

Food banks

Food Banks in Gwynedd

Food Banks across Gwynedd provide emergency food boxes for people and families in need.

If you need the service contact your local Food Bank.

All of the Food Banks below follow current hygiene guidelines and everyone must keep a distance of 2 meters apart at all times please.


Contact Details:

Bangor Cathedral Foodbank – Bangor Cathedral Diocesan Centre, Cathedral Close, Bangor, LL57 1RL (behind the Cathedral). For further information, contact

Arfon Foodbank – Canolfan Gwyrfai, Lôn Cae Ffynnon, Cibyn, Caernarfon, LL55 2BD.  For further information, contact or telephone 07586 053961.


South Gwynedd Foodbank -

Barmouth -  Revelation, Park Road, Barmouth, LL42 1PH.

For further information, telephone 07973 914599 or contact or visit the website.


Emergency food parcels can be collected from Porthmadog, Penrhyndeudraeth, Bala, Dolgellau and Tywyn - for more information, contact the Centre on the telephone number or email above.


Ffestiniog Foodbank – Church Hall, Church Street, Blaenau Ffestiniog, LL41 3HB (opposite the Tan y Maen Centre). You will need to go to the Dref Werdd office to receive a referral to the Foodbank.   For further information, telephone 07435 290553 or visit the Facebook page.

Pwllheli Foodbank – St Peter’s Church, Pwllheli, LL53 5DS.  For further information, contact or telephone 07747 800320 / 07557 774359 or visit the Facebook page.

Support services

3rd Sector Support Organisations

Because of the crisis many of the organizations offering help have had to adjust the way they work.

This booklet sets out the main support services available from 3rd sector organizations during the pandemic. These include mental health services, older people, young people, carers and universal services.

3rd Sector Services Directory

Support for families

Hwb Teuluoedd Gwynedd

Gwasanaeth Gwybodaeth i Deuluoedd Gwynedd


Bangor 03000 850034
Caernarfon 01286 684 105
Dwyfor – Pwllheli 0779 6337433
Porthmadog 07790813059
Meirionnydd 07790 813 056  


Health Visitors
Arfon (Bethesda, Bangor, Caernarfon area) – 03000 851 609 / 851 610
Blaenau Ffestiniog (Meirionnydd area) – 03000 853 489
Cilan (Dwyfor area) – 01758 701 152

Support for adults 

Information, Advice and Support

Our social care teams are available to offer support, advice and information over the telephone during the emergency period.

If you are an adult or carer who needs help you can contact your local team. Click here to see the contact details.

Adult Services


Unpaid carers

Services that support unpaid carers in Gwynedd:

Advice for parents of children with additional needs

Advice for unpaid carers 

Housing and homelessness

Housing Issues
If you are a housing association tenant you can find out what help is available on their websites:



North Wales Housing:


If you are worried about or at risk of becoming homeless, please visit our Homelessness page.


Shelter Cymru
If you are worried about your situation, visit Shelter Cymru's website for the latest housing advice. Or call 08000 495 495 


The Gypsy, Roma and Travelling Community  
Travelling Ahead: 
All Wales Advice and Advocacy Service: 0808 802 0025 

Help and advice on money, debts and benefits

Citizens Advice (CAB)

If you are worried about, and need more information and advice on money matters, benefits, debt, work, housing and consumer matter please contact on:


More information about available grants and benefits

Benefits and grants


If you live in Gwynedd and need this information in another format or language please contact