Help for people and communities

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Self-isolating and need local help?

Local Buddy Schemes

Many local communities have made arrangements to help individuals who are vulnerable due to Covid-19. There groups can help in a many different ways including help with shopping, meals on wheels, delivering medicines or just a friendly telephone conversation. 

A map of where help is avaiable

If you have any information to add to this map, please e-mail:


Covid Support Team

The Covid Support Team is available to provide advice, information and support to vulnerable individuals during the crisis.

If you have received a 'shielding' letter because you have a medical condition, you can register for a government food box and discuss any concerns, by telephoning the Team.

Call 01766 771000 and ask for the Covid Support Team, or e-mail the Team on:


Safety when receiving support

Please remember the need to be careful to protect yourself from the virus even if you are self-isolating. If you ask others to deliver shopping or prescriptions to you, remember to:

  • Ask them to leave the shopping/prescription on the doorstop, ring the doorbell and step back a safe distance whilst waiting to ensure you have picked them up safely.
  • Do not allow anyone in to your house unless you have to. If someone has to enter the home (for example if you cannot carry the bags), ask them to wear gloves, ensure there is at least 6 feet between you and them at all times, ask them to leave the bags on the kitchen table and leave.
  • Wash your hands thoroughly after touching the door, unpacking the shopping, dealing with any money, receipts etc.
  • If you must exchange cash, it should be done in plastic bags and any change should be posted through the letterbox or left on the doorstep. You should avoid passing it from one pair of hands to another.
  • If you give the shopper money beforehand, make sure you both agree on how much is there and that you get a receipt for the shopping afterwards. 

Businesses that deliver food

Many Gwynedd businesses are also making an effort to help by delivering goods, offering a telephone service etc. View food businesses map.

If you would like to include your business on the map, please fill in this form, and the information will appear on the map.

Food banks

Food banks across Gwynedd provide emergency food boxes for people and families in need.

If you need the service contact your local food bank.


Opening hours: 

Bangor Cathedral Foodbank - Bangor Cathedral Diocesan Centre, Cathedral Close, Bangor, LL57 1RL (behind the Cathedral). Open 2-3pm Monday, Wednesday and Friday. This is an emergency service and if you don’t have a referral form to receive a food parcel please contact

Arfon Foodbank - Canolfan Gwyrfai, Lôn Cae Ffynnon, Cibyn, Caernarfon, LL55 2BD. Open 12-2:00pm Tuesday and Friday. If you are unable to get to the foodbank, or if you wish to volunteer and it is safe for you to do so, please contact, or if you’re unable to email please call 07586 053961.

You will need a voucher in order to receive a food parcel, so please contact the foodbank or 01766 771000. If you cannot get hold of someone local to provide you with a voucher, it is possible to contact a national helpline on 0808 2082138 that is open between 10 and 4, Monday to Friday. 


South Gwynedd Foodbank –

Barmouth – Revelation, Park Road, Barmouth, LL42 1PH. Open 10.30am-2.30pm Mondays and Thursdays. You need to ring the doorbell and wait for instructions from the volunteers. Please do not go past the inner doors.  

Dolgellau –Dolgellau Methodist Church (near the Post Office sorting office) and not the Mantell Gwynedd office. Open 2:00pm-3.30pm Monday, Wednesday and Friday. Please go to the side door and wait for a volunteer to come and help you. Please keep to a distance of 2m at all times.

Porthmadog – The Big Rock Cafe – The cafe is closed at the moment, but will be open to distribute food parcels between 10:00am-2:00pm Tuesday and Friday. Please call beforehand to arrange access 07973 914599

Tywyn – Advent Bookshop, 40 High St, Tywyn LL36 9AD – The shop has had to close but will be open only to share foodbank parcels 11:00am-1:00pm Mondays and Thursdays.

Bala –Manna Christian Bookshop, 53 High Street, Bala LL23 7AF – The shop has had to close but please Ann Davies on 07969 362508 in order to arrange a time for collection of a food parcel.

Ffestiniog Foodbank– Church Hall, Church St, Blaenau Ffestiniog, LL41 3HB (opposite Tan y Maen Centre). Open 2:00pm-3:00pm Monday, Wednesday and Friday. If you can’t get to the foodbank please call 07435 290553.

Pwllheli Foodbank – the old Ethel Austin shop, High Street, Pwllheli (not St. Peter’s Church). Open 2-3pm Tuesday and Friday. If you can’t get to the foodbank please call 07824 738789.

Capel Fron, Penrhyndeudraeth - Emergency Food Boxes can be made available from Capel Fron on Mondays to Fridays but clients or Agents MUST ring 07973914599 to arrange access. 


Others –

Bangor - Plaid Cymru Office, 70 High Street, Bangor, LL57 1NR. Open 10:00am-12pm Sundays.  

Support services

3rd Sector Support Organisations

Because of the crisis many of the organizations offering help have had to adjust the way they work.

This booklet sets out the main support services available from 3rd sector organizations during the pandemic. These include mental health services, older people, young people, carers and universal services.

3rd Sector Services Directory

Support for families

Hwb Teuluoedd Gwynedd

Gwasanaeth Gwybodaeth Teuluoedd Gwynedd


Bangor - 01248 363 097
Caernarfon - 01286 684 105
Dwyfor - 01745 704 329
Meirionnydd - 01341 424 853 


Health Visitors
Arfon (Bethesda, Bangor, Caernarfon area) – 03000 851 609 / 851 610
Blaenau Ffestiniog (Meirionnydd area) – 03000 853 489
Cilan (Dwyfor area) – 01758 701 152

Support for adults 

Information, Advice and Support

Our social care teams are available to offer support, advice and information over the telephone during the emergency period.

If you are an adult or carer who needs help you can contact your local team. Click here to see the contact details.

Adult Services


Unpaid carers

Services that support unpaid carers in Gwynedd:

Advice for parents of children with additional needs

Advice for unpaid carers 

Housing and homelessness

Housing Issues
If you are a housing association tenant you can find out what help is available on their websites:



North Wales Housing:


If you are worried about or at risk of becoming homeless, please visit our Homelessness page.


Shelter Cymru
If you are worried about your situation, visit Shelter Cymru's website for the latest housing advice. Or call 08000 495 495 


The Gypsy, Roma and Travelling Community  
Travelling Ahead: 
All Wales Advice and Advocacy Service: 0808 802 0025 

Help with utility bills

Help and support is available if you’re worried about paying utility bills.


If you’re impacted by Covid-19 and concerned about your water bill, click here for more information.

If you need to contact Welsh Water about other things like updating your account, to let them know you are moving or to set up a direct debit, you can do this by visiting the online services.

Welsh Water will keep you informed of any other changes through updates via Facebook and Twitter. 

More information


If you are worried about paying your bills advice is available by calling the Citizens Advice Bureau (CAB) consumer helpline: 0808 223 1133


Energy Wardens - Help with Household Bills
0300 111 2122 


If you live in Gwynedd and need this information in another format or language please contact