Coronavirus (Covid-19): Our services

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All of Wales is now at alert level 4. More information

 

Changes to Gwynedd Council services:

Contact us

The easiest way to contact us it to do it online:
Contact us online

Or phone us on 01766 771000.


Visit us / Siop Gwynedd
Siopau Gwynedd are temporarily closed. 
More information.

Bus timetables

Before travelling  please check the timetable.  Some services have been reduced or are running as Sunday services. 

Bins and recycling / Recycling centres

Recycling centres

Gwynedd recycling centres are now open but you must book a slot before visiting: More information


Safeguarding frontline staff
Please help keep our staff safe by:

  • Keeping a social distance between yourselves and our crews
  • Not putting tissue paper in the recycling cart's top box 
  • Making sure that everything in the recycling cart's middle box is clean and correct (no dirty items . no bags or plastic packaging)
  • Only putting glass in the recycling cart's bottom box (cans should be placed in the middle box with your plastics and cartons)
  • If possible, clean your bin / trolley handles before collection.   
  • Placing your residuary waste into black bags before putting them in your green bin, no loose waste.  
  • If anyone in your home is self-isolating because they have developed symptoms of the virus, don't put your recycling cart out for 14 days. When the 14 days have lapsed, and no one is showing symptoms any more, put your cleaned recycling cart out on your next collection day, and we will collect any additional items correctly separated into plastic boxes of a similar size.

Libraries and archives

Under Level 4 restrictions, in force from 21 December, Gwynedd Libraries will be open for Click and Collect and Home Delivery service only. More information.

Our archives services remain closed until further notice. More information.

Social services

The following arrangements are subject to change at short notice in responsible to the local situation or the spreading of Covid-19. We will adhere to the national guidelines and specialist guidance.

 

Social Services
Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues there will be opportunities to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone and or online to consider whether a visit in person is required or that support could be offered in a different way.


Adult day care
The Adult Day Care Service in our centres is temporarily suspended until further notice. Care for adults with disabilities are individually considered.


Care homes
At present it is possible to book appointments to visit care homes. Measures are in place to ensure that visits are as safe as possible. We advise you contact a specific care home discuss any local circumstances. We have tried to limit visits but health workers and professional carers can visit when needed. 

 

Home Care Service

Every effort will be made to maintain the home care service, but we will need to focus our efforts on the most vulnerable people with severe conditions, and those without the support of family or neighbours.

For this reason some of the usual home care services may not be available for a period. We ask families to step in as much as possible during this time.

Registration: births, marriages and deaths 

Our register offices are closed until further notice in accordance to the Welsh government guidelines. 

 

Ceremonies:
Marriage and civil partnership ceremonies have resumed in Gwynedd. More information  

Death registration:
Appointments to register deaths are held over the phone. Please call 01766 771000.

Birth registration:
We can now register births in Gwynedd. More information

Certificates:
For copies of birth / death / marriage or civil partnership certificates please call 01766 771000.

Crematorium (Bangor)
Arrangements are in place to thoroughly clean the crematorium between each service.

Arrangements are also in place to ensure that everyone who attends a service sit at least 2 metres away from each other in accordance with national guidelines. 

Meetings and committees

Many of the Council's committees are now virtual.

View the latest information by committee here.

The situation is revised regularly.

Businesses / Business rates

 

Help for businesses in Gwynedd

Business rates: Due to the high volume of calls and with staff working from home, we advise you to contact us by e-mailing non-domesticrates@gwynedd.llyw.cymru where we will reply to query as soon as possible.


Food businesses
If you are a new or existing food business offering food delivery or takeaway/delivery service for the first time, due to the current Covid-19 situation, the Council would like to hear from you. It is essential that you assess the risks associated with this type of food service, to ensure that you keep your customers and yourselves safe. We can advise you on food safety, allergens and social distancing/safety.
 

Food and safety team contact details:
Food@gwynedd.llyw.cymru
01766 771 000.

Public protection - report a concern and enquiries

We are working with Gwynedd businesses to ensure they keep up to date with regulations to help prevent the spread of Covid-19. If you are concerned about a business in Gwynedd that does not follow the Covid-19 regulations, please let us know:

Report a concern: Compliance with Covid-19 

 

We also seek to prevent any scams or fraud involving Covid-19. Please report any concerns to the Trading Standards team: 

Report a concern: Trading Standards


More information about the services provided by the Public Protection department

Glynllifon and Padarn Country Parks

Glynllifon Country Park is temporarily closed. More information.

Padarn Country Park's car parks are temporarily closed and water activities are not allowed until further notice. More information.

  

View this information in accessible formats with multiple languages

Or contact: cydraddoldeb@gwynedd.llyw.cymru