Self Isolation Support Payment

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

 

Self-Isolation Support Payment

If you meet ALL of the eligibility criteria below, you are entitled to an Isolation Payment of £750.

The revised award rate of £750 applies to anybody who is advised to self-isolate from 7 August 2021 (which will be under the new criteria). 

  • Eligibility for a £750 Self-Isolation Support Payment is restricted to people who: 

    • have been told to stay at home and self-isolate by TTP, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive and are not fully vaccinated, OR;
    • are a parent or carer of a child who has been asked to self-isolate  through TTP  as a positive case. Please note: parents of children who have been notified through the NHS Covid-19 App to self-isolate are not eligible for a payment. OR;

    o  have been notified by the NHS Covid-19 App to self-isolate because they have recently been in close contact with someone who has tested positive, are not fully vaccinated and are directed by TTP to self-isolate. This requirement can be individually verified;

    The applicant must also be:

    o  employed or self-employed, and;

    o  unable to work from home and will lose income as a result; and

    o  (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

    o  Not a young person for whom a parent / guardian is receiving Child Benefit

 

Discretionary Payment

You may be eligible for a £750 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You will face financial Hardship as a result of not being able to work while you are self- isolating.

The NHS Covid-19 App 

Please note - Since 7 August 2021, close contacts who are fully vaccinated are not advised to self-isolate and therefore will not be eligible for the scheme.   

Eligible NHS Covid-19 app users must register their details with Test, Trace, Protect during their self-isolation period to be evidence that the notification belongs to them. A contact tracer will confirm their vaccination status and they will only appear on the TTP system if they meet the revised criteria to self-isolate. 

It is acknowledged that close contacts could receive notification to self-isolate via the NHS Covid-19 app and submit an application. The Local Authority will then need to verify their details on the TTP system and if they are not eligible (as fully vaccinated) the claim will be refused. 


Apply online

The application is for one person only. Any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application (if the evidence is unavailable, submit your application immediately, then provide the documents at a later date).

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement, wage slip or proof of self-employment
  • Confirmation of the bank account can be obtained through a picture of a bank account or a letter with the bank account and name that checks with the applicant's details.
  • If your application is because of a notification via the NHS Covid-19 app after 1 March 2021, you do not need to provide additional evidence as you have registered with the NHS Wales Test, Trace, Protect service.  
  • Any such claims should be made within 21 days from the end of its isolation period, but local authorities may use discretion to extend the period in exceptional circumstances. Examples of exceptional circumstances would include individuals being too ill to apply, or an education placement failing to provide a formal notice within the 21 day period.
  • Applicants through the NHS App will only show on the POD system from 7th August if they meet the new criteria for self-isolation.

Apply online: Self Isolation Support Payment

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