Telecare equipment scams warning

Date: 04/03/2019

Gwynedd Council is warning the public to beware of potential phone scams from individuals reportedly selling telecare equipment.

The Council is aware of complaints from neighbouring counties where some residents reporting they have received cold-calls from individuals selling telecare equipment, and requesting personal bank details over the phone. Gwynedd Council would never contact Gwynedd Residence’s to sell the Telecare equipment, the equipment is provided according to assessed needs and self referrals.

Gwynedd Council is urging residents not to provide bank details to anyone, unless they are completely satisfied that the individual requesting the information is genuine and works for a legitimate, bona fide organisation.

The Council is also reminding people about the North Wales Buy with Confidence scheme, set up in response to concerns about rogue traders. The scheme provides consumers with a list of local businesses, which have given their commitment to trading fairly.

Every business listed has undergone a series of detailed checks before being approved as a member of the scheme. Buy with Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage.

Telecare or Assistive Technology provides assurance that help is at hand if needed. The service can help to reduce risks in your home and enable you to live an independent life. The Telecare system involves the use of a variety of sensors in the home that sends an alert to the monitoring centre in an emergency. A wide range of equipment is available, including a trigger button and a smoke detector.