If you believe a business is acting unfairly, selling unsafe products, or misleading consumers, you can report the issue to Trading Standards. We work to protect the public by investigating complaints about goods and services and ensuring businesses comply with the law.
What You Can Report
You can report a range of issues to Trading Standards, including:
- Faulty or dangerous goods – Products that are defective, unsafe, or do not meet legal standards.
- Misleading advertising – False or deceptive claims about a product or service.
- Counterfeit goods – Fake products being sold as genuine items.
- Unfair trading practices – Such as hidden charges, pressure selling, or dishonest business practices.
- Product recalls – Concerns about items that have been recalled by a manufacturer.
- Scams or fraud – Suspicious activity or fraudulent schemes targeting consumers.
How to Report an Issue
1. Check if Your Issue is Covered
Before reporting, make sure your complaint is related to a Trading Standards matter. Issues such as debt, consumer credit, or contracts may be handled by other services like Citizens Advice.
2. Gather Information
To help us investigate, please provide as much detail as possible about the business and the issue. This may include:
- Business name, address, and contact details.
- A description of the problem or incident.
- Dates of purchase or interaction with the business.
- Any relevant receipts, invoices, or communication with the business.
3. Submit Your Report
You can submit your Trading Standards report:
- Online: Report a concern: Trading standards
- Phone: 01766 771000
For advice on your issue or to escalate a complaint, contact Citizens Advice on or visit their website.
Protect Yourself
To help protect yourself from unfair trading and scams, always:
- Check reviews and feedback before purchasing.
- Be cautious of deals that seem too good to be true.
- Avoid giving personal or financial information to unknown or suspicious sources.
If you need further advice, please contact Citizens Advice for free, independent support. They can guide you through your consumer rights and advise on the next steps to take.
Thank you for helping us maintain fair and safe trading in our community.