If you have overpaid your Council Tax or your account is in credit, you may be eligible for a refund. This page explains how to check your eligibility, apply for a refund, and what to expect once your application is submitted.
Who Can Request a Refund?
You may request a Council Tax refund if:
- You have overpaid due to a change in your circumstances, such as moving house or an adjustment to your Council Tax band.
- Your Council Tax account is in credit because of a direct debit payment error or overpayment.
- You have recently moved out of the property and have paid more than the amount owed for the time you lived there.
How to Check If You're Eligible
To check whether you have overpaid or if your account is in credit, you can:
- Log in to your Council Tax online account to view your payment history and current balance.
- Contact our Council Tax team via phone or email for assistance.
How to Apply for a Refund
If you believe you are due a refund, follow these steps to submit your request:
- Complete the online refund form
Visit our Council Tax Refund Form page and provide the following details:- Your full name and address
- Council Tax account number
- Reason for the refund request (e.g., overpayment, change of address)
- Bank details for the refund (account number and sort code)
- Submit supporting documents
Depending on your circumstances, we may request additional documentation, such as:- Proof of address change
- Confirmation of property sale or tenancy end date
- Evidence of overpayment
- Submit your application
Once your form and any supporting documents are complete, submit your application online or by post to our Council Tax department.
What Happens Next?
After submitting your refund request, we will:
- Review your application and any supporting evidence.
- Confirm your eligibility and the amount owed to you.
- Process your refund, which usually takes up to 10 working days. If we require further information, we will contact you.
You will receive the refund via bank transfer to the account details you provided. If you have any outstanding debts on other accounts with us, the refund may be used to offset these.
Need Help?
If you need assistance with your refund request or have any questions, please contact our Council Tax team at:
- Phone: 01234 567890
- Email: contact@yourcouncil.gov.uk
We're here to help ensure the process is as smooth as possible.
This page provides all the necessary information to request a Council Tax refund. Please ensure that your details are accurate and up to date to avoid any delays in processing your refund.